Well you may have seen that I'm back to blogging again.

I do all my blogging at home once the working day is done - but BT, god bless 'em, put a spanner in the works a few weeks ago.

Good old British Telecom randomly decided to tell my broadband provider that I had moved out of my house and had asked for the line to be ceased (though strangely enough they didn't take their own advice and actually cease my line - I was able to make calls all the time).

My broadband provider did what it was told by BT - and I found myself without my umbilical cord to the web.

It has been hell trying to reverse this. In the end I had to start a new account, as if I'd never been a customer before, and wait for the ten day activation period! To add insult to injury I had to pay a setup fee of nearly £50!

One plucky member of BT staff even had the guts to try to use this as an opportunity to switch me over to BT's own broadband so I could enjoy customer service like this all the time.

Whenever I'm asked by journalists about 'government red tape' being a problem for entrepreneurs, I always reply that entrepreneurs generally just ignore it and get on with running their business - and a bigger problem is 'big business balls ups'. I hear so many stories of entrepreneurs plagued by problems with their banks, big company customers (such as supermarkets), and of course BT - and now I've experienced it first hand.