It's been a while since I've had a chance to post on my blog - I've been moving house and as if it didn't cause enough chaos to pack my study into boxes and then try to find everything again, BT has done it's best to keep me offline!

Anyway, after numerous calls to the BT customer services department, we finally got them to connect the right telephone line (having been given three different numbers), and three attempts (with a minimum delay of 7 days between each one) to connect the broadband line, everything is working again - phew!

I've had some difficult experiences with them before: when I set up the offices for my first business, and then again when I needed to add more lines as the business grew. I've also heard regular complaints about BT from other entrepreneurs (read the book, or listen to the CD, 'White Ladder Diaries' to hear just one entrepreneur's tale of telephone torture).

So, what could BT do better? I get the feeling that their heart is in the right place. I think they TRY to do the right thing. It just seems to be that the systems they have in place to make things happen don't make the right things happen in the right place at the right time, and the staff aren't properly trained - their seemed to be an awful lot of inaccuracies in what we were told.

Do let me know your experiences - but don't just use it as a chance to moan, tell us how you think they could improve. Give us your entrepreneurial ideas to improve a well meaning but ultimately frustrating company.