Customer Service

Feb 25

Sitting On the Floor and the Frustrations of Variable Pricing

The Undercover Economist
author: Tim Harford
asin: 0349119856

I'm writing this blog post sitting in first class on a National Express train between York and London.

Now, when I say first class, what I actually mean is that I'm sat on the floor, in a corridor between two first class carriages. read more »

Mar 08

Do you get what you pay for?

I spend a lot of time in London, and when I'm there I tend to have meetings all day, and either business or social events in the evening. read more »

Feb 09

The Pacifier Button

I learned something interesting recently from a lift (or elevator to US readers) engineer: In most lifts the 'close doors' button isn't actually connected to anything. read more »

Steve Parks